Refund Policy

Last updated: June 2026

TurfChale wants every booking experience to be fair for both players and turf owners. This policy explains when and how refunds are processed.

1. Player Cancellations

Players can cancel a booking from the My Bookings section in the app. The refund amount depends on how far in advance you cancel:

Cancellation Time	Default Refund
More than 24 hours before the slot	100% refund to original payment method
Between 2 and 24 hours before the slot	Depends on the turf owner's policy (shown at booking)
Less than 2 hours before the slot	No refund (slot cannot be released)
No-show	No refund

Note Individual turf owners may offer more generous cancellation terms. The exact policy for each turf is displayed on the booking page before payment.

2. Turf Owner Cancellations

If a turf owner cancels a confirmed booking:

• The player receives a full refund to their original payment method within 3–5 business days.
• TurfChale will attempt to find an alternative turf at a similar price and location.
• Repeated owner cancellations may result in account suspension.

3. Technical Failures

If a payment is deducted but the booking is not confirmed due to a technical failure:

• The full amount is refunded automatically within 5–7 business days.
• If the refund is not received, contact us at support@turfchale.com with your transaction ID.

4. Refund Processing Times

Payment Method	Refund Timeline
UPI (GPay, PhonePe, Paytm)	Instant to 2 business days
Debit card (Visa, Mastercard, RuPay)	3–5 business days
Credit card	5–7 business days
Wallets	1–3 business days

Refunds are processed by Razorpay and are subject to your bank's processing times. TurfChale has no control over delays caused by banks or payment networks.

5. How to Request a Refund

• Cancellations within the app are processed automatically — no manual request needed.
• For disputes, technical failures, or refunds not received, email support@turfchale.com with your booking ID and a description of the issue.
• We aim to resolve all refund disputes within 7 business days.

6. Non-Refundable Situations

• Cancellations made less than 2 hours before the slot start time.
• No-shows.
• Bookings for which the player was present and used the facility.
• Disputes raised more than 7 days after the booking date.

7. Contact